Managing your PR agency, Canimpact, Debbie Meltzer

Managing your PR agency

Whenever I lectured or workshopped on PR related topics, one recurring pain-point that accelerated white hair growth was the management or mismanagement of the PR agency.

It gets worse when comparing PR to other marketing disciplines;  since  we are doused daily with waterfalls of digital data, that can be tracked, monitored and monetized in real time, the “low-tech” services based on, dare I say, age-old writing, networking and creative skills are raising some serious measurement queries.

So…if advertising can go programmatic, with almost every pixel, CPM and CPA accounted for, how come public relations gets away with the “soft data”?

Hold on, before you nod away in agreement (if you’re on the marketer side), PR is transforming digitally, integrating with social media and converging with other content marketing sources, making it easier to track and follow. Nevertheless, there will always be PR deliverables that will not be as directly accountable.

The right skills for choosing the right partner, understanding PR consultancy speak and navigating through digital pulp are crucial. After experiencing the PR, media and IT industry from almost every perspective; journalist, consultancy executive, to inside IT marketing roles, I am happy to share some takeaways:

In 2015  PR is becoming more relevant.

If PR is right for you, then the decision to avoid a decision can trap you into your industry’s best kept secret file. Professional PR will expose you to the communities you want to engage with and influence. It will generate far greater credibility and conversion power than advertising, and when integrated synergistically with digital content, will spearhead the compound effect, landing you with investors, partners and customers that alternative tactics struggle to deliver at higher costs.

Choosing the right partner is key

Identifying and partnering with the right PR consultancy can be a make or break decision. Even though this insight is border-line cliché, so many companies, particularly in the technology niche, get it wrong, no matter how many recommendations, or how much research and briefings they run.

How come? Most PR agencies tend to follow a similar media relations formula. They’ll research your company and eco-system, and draw on their experience as well as other client’s data and connections to conjure up a strategy suited to your goals. The methods are not usually unique, and the results can vary widely, leaving marketers to question the value of PR in the first place.

No one size fits all.

Are you a small startup chasing the mid-to- large consultancies?  If you’re part of a lean team under 25 players, consider a small consultancy or freelance PR consultant that can ­­tailor a project or campaign to your needs and scale up or down during the off-peak periods.

Chemistry plays a large part

Say you found the firm for you; their website glistens with case studies, impressive client logos and awards. You have brought them in countlessly for presentations and meetings, but then you find yourself putting off the phone conferences and avoiding face time at all costs. Before signing, ask yourself if you would send your team members to train with them, would you consult with them on career issues, or if would share a cubicle with them? Pay attention to your intuition. Did they just agree to everything you said? Did they make you and your team feel energized after meetings?

The old dichotomy behind passion and professionalism

What makes a better fit; a PR practitioner with all the connections in the world but lacking in passion, or a professional low on connections but high on passion, willing to go the extra mile? Of course it helps if your partner has already trudged through the industry trenches and is well versed in every turn. But writers, in particular tech journalists tend to move around a lot. The skills and drive needed to plan and elicit the right publication at the right time can make or break a campaign or venture.

A good PR professional will know how to catch the right contact and make a strong connection. During my stint inside IT startups I have worked with large global agencies boasting of global contacts. I have also experienced the other side both as an internal PR person, and a small-agency PR consultant. Contacts help, but it takes tenacity and persistence to get results.

Prepare to bulk up your visual and premium content.

Publishers are focusing more on press releases that integrate visuals, or video, and e-paper links, and the more impactful, the better. A PR partner is not a magician who can wave a magic content wand. Nevertheless, a good PR partner will consult with you how to create and leverage powerful content without making you work full time on a production line. Still the quality of the partnership will depend sometimes on you to do the heavy lifting when it comes to background content. The upside is preparing fodder that can repurposed for your website, branded material, RFPs, presentations and email campaigns.

PR metrics and reporting

Managing your PR agency, Debbie  MeltzerImpressions, social media mentions, story counts, competitive analysis and the traditional coverage in inches are just some of the sample metrics tracked and measured in PR campaigns.  You can easily be bombarded with cover-your-back data.

Most importantly though is asking the right questions. For instance: Were the right audiences reached, engaged with and influenced?

On a day-to-day basis consider sharing a calendar, even Google docs can be do the trick and from time to time, don’t be afraid of sharing a coffee.

PR in 2015 is recapturing its rightful place as the platform for conversion!
So…how do you intend to make the most of low cost fast-track PR?

Folks, we are witnessing a change. Until recently, the deluge of digital clutter littering our online space has been clouding the value of PR. But in 2015 it’s becoming abundantly clear – PR is back on the agenda.

PR 2015 PESSO CURRENCYPR is recapturing its rightful place as a communication platform that encompasses connection, engagement, storytelling, persuasion and ultimately conversion.  No matter how much content is channeled across multiple media formats, what ultimately moves the needle and converts the highest amount of people is PR coverage.

Ok, I just want to press pause for one moment and explain:

PR coverage in 2015 not only encompasses traditional digital media, aka online news portals and premium bloggers.  It covers the entire spectrum of PESSO – Paid, Earned, Searched, Shared and Owned media. I’ll get back to PESSO a little later.

Data recently collected by BusinessWire shows the type of content that convinces and converts the highest number of consumers is editorial content.

When people are looking for information to make a decision about a company, 67% still trust editorial content. Out of all types of PR coverage, 84% of consumers trust earned media.

When you track the paths running through the conversion funnel, viral content coverage based on editorial information is the Holy Grail; consumers who refer friends spend 13% more than the average customer. The same group refer business equal to 45% of spend.

It’s a tough journey down the conversion funnel and despite advances in big data and targeting technologies, it’s becoming more complex. Concurrently there is a growing number of web and mobile touch points jamming these data jungles.

So if you want to get heard and convert in 2015, you better start looking for a digital back alley.  PR in 2015 could well be the key to your back alley.


PR hits the majority of touch points and helps to jump start conversations, on and offline. It feeds viral campaigns with invaluable content. When a message is exposed first through PR and amplified by viral, the impact is compounded.

In tandem with the revival of PR there’s a growing need to refresh the media toolbox.

For a start, the text-based press release is not really working well any more. 63% of people globally are visual processors. A phenomenal 8 billion images are uploaded and shared every day. Media, social and mobile formats have caught on. It’s time PR adapts as well.

If you are going to use visuals to engage and connect, you may as well invest in video. Video is the most powerful storytelling format. Video also produce a lot of SEO juice and is a pivotal tool for conversion. OmniVideo compares the worth of a minute of video to 1.8 million words. According to Google; Over 6 billion hours of video are watched each month on YouTube. ComScore statistics reveal that Americans on average spend almost one hour a day watching videos. The rest of the world is catching up on web, on mobile, on tablets and now on smart TVs.

So if the media is changing, it’s time companies readdress the way they are conveying their news and brand stories to earn coverage.  Press releases with images and links to videos have a much higher chance of getting media and social media audiences to engage and have a longer lifecycle.

The currency representing all PR – PESSO stretches beyond earned PR.

Paid media is achieved by using content engines such as Outbrain and Taboola that recommend sponsored content in high traffic websites.

Earned media is probably the most recognized PR currency, but with the proliferation of media and technologies there are other PR formats, and none less legitimate.

Search media is still trumping in 2015, but not the old irrelevant way of “build it and then get linked”. The new Search is earning links from credible sources, powered by great content and high engagement with niche’s influencers. Today, the relationship comes first and the “ask” comes later.

Social media, once the promise of viral marketing, has gone mainstream and become costly. It’s also hard to find meaningful metrics to help measure social media.

Social media that dodges the pay-to-play deluge is only effective if effectively integrated into a PR and marketing strategy. Unfortunately most of the time in B2B, PR social media efforts are wasted. For consumer PR or B2B2C PR, the social mobile connect is more relevant to an online and mobile strategy.

Regardless of what business, successful Social PR campaigns start with premium content that can be repurposed to highly visual and video formats and tailored to niche communities. Quality content curation is the poor cousin, but if done well can still work.

Owned Media is the last currency format in this formula.  If you are tired of chasing meaningless impressions on social media and sick of succumbing to its schizophrenic rules, you’ll understand how owned media evolved.

A growing number of brands, particularly large brands, have been reclaiming control of their communication through their own home grown media channels. They are telling their stories and sharing quality content with their niche communities to create their own buzz by their rules.

According to hubpot – companies like Intel, IBM and nVidia have been leaders in creating media operations. Companies are also hiring journalists to fill a void that has been created by the decline of traditional media. In 1980, the ratio of PR professionals to journalists in the United States was 1.2 to 1. By 2010, three decades later, there were four PR professionals for every journalist in the U.S.

In sum, long gone are the days where PR was media relations alone. PR has begun to steadily regain its grounds in 2015 and is reclaiming its rightful place as one of the most powerful weapons in the digital marketing campaign.

Debbie Meltzer.

Marketing, PR and Premium Content

What trends are disrupting digital news and newsrooms in 2014 and beyond?

Trends disrupting breaking news online

Trends disrupting breaking news online

Will editors replace a newsworthy story, with content dictated by ad technology?

It’s a mind-bending thought, but it may happen faster than you think. And when it does, the bastions of breaking news will typically determine a good story by its potential eCPM value (revenue generated from every 1000 views per page), and less by its perceived news value. 

Everything is about to get a whole lot more scientific. Our traffic obsessed culture will be increasingly fueled by digital ad technology.

Real time digital news and the impact of advertising technology
The right content will be dictated by the right ad, at the right time, in the right context. What this means is that your future release will become a story, if the ads it can potentially match, will grab enough eyeballs. The shift could make the already blurred line, between news and advertising, even vaguer.

The Huffington Post is one of the first to clasp real time digital trends and is ripe for the next step. The giant news aggregator is built on a foundation of constantly tracking what drives the most traffic. A report from Columbia school of journalism stated; already today, the Huffington Post has more resources allocated to audience valuation than to content creation.

In many online news sites, writers are asked to keep an eye on dashboards, to track stories and headlines of real-time performances. Data analysis is fast becoming an essential skill for editors and content creators. They constantly need to review what “clicks” and what doesn’t and then adjust their stories.

Traffic is the new currency and in some online publisher corporation,s bonuses are already being tied to tracked performance.

Brand journalism leaps into mainstream publishing
At first brand journalism was all about brands creating content ripe for viral marketing. Then publishers such as Forbes launched their “Brand Voice” program over a year ago. (http://www.forbesmedia.com/brandvoice-digital/) Brand Voice is a channel for spreading branded thought-leadership content that wedges its posts in between Forbes news stories.

A few days ago the Guardian published a story on the launch of its new branded content division dubbed the ‘Guardian Lab’ (http://www.theguardian.com/gnm-press-office/guardian-launches-guardian-labs-with-unilever-partnership).

It was officially launched with a seven-figure deal with Unilever. The Guardian Lab’s rickety cosmetic term refers to commercial branded content, created to co-exist more naturally in the Guardian’s online news pages.  Under the Guardian Lab the content will be created by publisher’s own in-house writers.

These new native advertising formats are shedding an interesting light on where digital media is heading. It highlights publishers’ desperate plea for new revenue models.

The future real-time newsroom and publisher dashboard
In the race to track eyeballs and respond to trends, publishers rely on tools such as; Google Analytics, Google Mobile Analytics Alexa, a toolbar based on ranking and reach and Quantcast, which shows statistics on social popularity.

New real time digital news tracking tools
But a new set of tools are emerging to help the media industry respond to real time activity. Companies such as Parsely, Chartbeat and Visual Revenue are offering content writers and editors tools to act on events as they roll out.

These news tools are creating a new niche in the real time data tool box. Publishers can track how long users are reading a specific piece of content, where they go afterwards, and most importantly, what articles typically convert new users to regular ‘monetizable’ visitors.

Could these new real time tools help to resuscitate journalism practices?
Tony Haile, the CEO of Chartbeat claims that when you measure visitors’ behavior in real time, you can simply grasp what factors contribute to their chances of becoming a return visitor. Interestingly they found that people who read an article for three minutes return twice as often as those who just spend one minute perusing a piece.

This ‘engaged time’ factor is a metric that publishers should be addressing now. Impressions data is important but it cannot be a standalone measurement.

Online media needs to expand measurement in real time through data on keystrokes, mouse movements, scrolling, navigation, video data and smart phone browsing.

The outcome could reverse the brand managed publishing trend and let quality content dictate advertising spend. The transformation would be a win-win for advertisers, publishers and their readers.

Content marketing 2014, Debbie Meltzer, Canimpact

Content marketing 2014 guidelines

It baffles me… B2B businesses spend on average 30% of the marketing budget on content marketing. A flood of  statistics show that 58% of marketers will increase their budget in 2014, even though only 42% find their efforts successful.

 So, where are we getting it wrong?

What can be done in 2014 to prevent the run-of-the-mill content factories from churning out digital debris?
Probably the hardest step is the first one.  As a marketer I have fallen into the trap of creating customer personas, developing a strategic plan, assessing marketing automation tools and neatly executing task driven excel sheets. If you’re about to fall down that rabbit hole, hit the pause button now!

Stretch beyond the cubicle. Scan the digital sphere like a giraffe from the tree tops.
Why bother? Well, another blog post, e-newsletter or video may meet your manager’s checklist, but sometime in 2014 management will lose patience, especially after tracking  conversion rates.


Follow the money trail, especially the one from Mountain View
You might want to ask; who is responsible for the digital content transformation, and why? How come most SEO strategies are not working as well as they used to? And why most social media posts, even videos, reach mediocre results?

New Google ranking tactics are partly to blame.

Digital nectar for the elusive hummingbird
Each month, on average, 8.5 of the top 10 will change their Google ranking.  Why? Because Google wants to link searchers’ intent with what they’re actually looking for. They want to connect millions of search requests seeking quality content, that lack keywords. So the mountain people figured; if they could build an infrastructure round these search streams, they could help searchers find what they want; help their customers reach better advertising results and help themselves to more revenue. Incidentally, Google’s new platform is appropriately called Hummingbird.

In 2014 thou shalt stop ignoring Google+
Google+, Shmoogle+… Why bother, when the world of Social Media gravitated round Twitter, Facebook and LinkedIn? Well, no more… A new Google+ toolset will help to boost brand positioning by exploiting Serp  real estate opportunities.

Premium content in the right place at the right time will rake rewards
Strong keyword signals simply won’t work anymore; neither will Social Media spins that churn out shallow posts padded with key phrases.  Premium content written or designed in the right context that adheres to Google’s new guidelines will realize rankings and better CTR (Click Through Rates).  Content optimization solutions such as Sitecore, Optimove and Outbrain are digital candy for big brand and e-commerce sites seeking better, more measurable results.

Thinking like a brand again
2014 signals the growth of internal branding. The era of hiring inexperienced social media and SEO novices is over. Organizations will need to strengthen their own team’s skills and if needed, outsource for high quality content.  Brands that can afford it, will invest in multi-content platforms that integrate owned, earned and paid media to grow more targeted distribution. Native advertising and mobile advertising will continue to surge.  Ads designed smartly for mobile could generate interesting metrics, despite size and functionality limitations.

 Companies investing in brand journalism will need to build better content factories.
Innovative brands have been ditching the news makers to become the news makers. Already big brands such as Southwest airlines, American Express, and TopShop have been establishing their own editorial channels. The flip side is that some brand content is not only competing against other companies, but the brand’s own eco-sphere, even their own customers. To avoid digital debacles, branded content will need to be more personalized and measurable.

Content will need to be more visual and more useful.
People are visual. Visual stands out. It resonates in ways that words cannot. Effective how-to-videos, eye-catching Slideshares and Snapchats are some examples of attention grabbing visual content formats that will trump in 2014, as long as they have SEO link-backs. Short form video will continue to rise. Short form video is easy to consume and can even be shared on Pinterest. The concept of video blogging or “vlogging” continues to grow as an industry.
Now the only real enemy is time.

Part 1
Honestly, when I started producing webinars, I was not a great fan. Webinars at first seemed like a highly time consuming marketing activity with little results. Well, I was wrong.

Nail a winning webinar, Debbie Meltzer, canimpact

How to nail a winning webinar

I witnessed how high quality customers were more easily converted after attending webinars. Over time I also realized that webinars were a magnet for prospects ripe to become quality customers.

Eventually I switched from auto-piloting through a webinar to seizing this broadcasting moment and turning it into a successful lead mining experience. I began to think of webinars as a mini-theatrical event, or  a live radio show with images.

But before chirping giddily about the value of webinars, a little pre-warning; webinars can be time-consuming. It takes time to prepare the material, organize it into a deck and rehearse for impact and timing. Fortunately, there are simple, practical solutions to becoming more agile. I’ll discuss them in one of the next posts in my webinar series.

So where do we begin?

1. Pick a topic with heightened search potential

Say you are doing a webinar on content tools for search. Instead of creating a title; “Content tools to help improve your search performance,” how about; “7 top content tools to rock your search performance.” The second one is attention grabbing, and is more likely to lead to a call-to-action

2. Consider inviting a co-speaker

If you have a customer that is willing to give up an hour of their time , you’ve hit gold. Anything they say during the webinar can be re-purposed (with their permission). But don’t despair if you can’t convince them; partners, and even budding industry gurus may want to nab an opportunity for personal branding.

3. Ensure your co-speaker is a compelling presenter

So you’re thrilled you’ve persuaded a customer to come and talk. But what if your guest is microphone shy, or worse, rattles on forever with no pregnant pause. If you haven’t heard them before and you’re feeling uneasy, conduct a rehearsal. Prepare a simple but very structured deck, so they can’t run astray.

4. Prepare a promotional blurb

Whether you are hosting the webinar on your site, or through a media partner, you’ll need a sensational promotional blurb to bait your audience in the first place. You can re-purpose the content to press releases, social releases, newsletters and website announcements.

5. Set up the webinar with a platform provider

Some vendors worth considering include BrightTALK, GoToWebinar and WebEx. You’ll need to copy the registration link for the registrant’s e-mailer. If you plan on switching to a live demo, just make sure with your webinar providers they can facilitate it.

6. Create a landing page

You might want to consider Hubspot or FormStack, as opposed to landing pages in Marketo. Unless you have access to on-demand coders, best to choose an app without coding prerequisites.

7. Traffic analysis setup

You may want to create a different link for each of the tactics with the help of Google URL Builder. When you open the tab, it’ll list the visitors per tactic and help you understand which tactics work best.

8. Spread the word

One month before the webinar, distribute a news release and post it on your website. You probably want to aim for up to 4 lead-up e-mailers with the first a month before, next three weeks before, then a week before, and finally one day before. Most people get the information and then register the day before the event.

9. Blitz your social media

A week before the webinar, you want to think about social media and a blog post . If you have a guest speaker, ask them to share it. If you have a LinkedIn company page, post it there. Tell them how they will benefit from the webinars takeaways.

10. Consider streaming live concurrently on your YouTube channel

Instead of just sharing the PowerPoint use a live camera so the presenter can talk directly to the audience as well as show slides. Google+ is great for live streaming. The biggest benefit of this service – it’s FREE.

Next in our webinar series: A sure fire way to a killer webinar presentation deck. Stay tuned!

marketing writing israel

Stanford, Duke & Wharton free online marketing & management courses

Over 70,000 students a week enroll  into Coursera’s free online education courses in subjects ranging from management, marketing and programming. So,not surprisingly, the ticker is moving up every few seconds.

Courses such as “An introduction to marketing”, “Understanding media through Google” and “Design thinking” are just some of the programs that are providing access for millions to higher education for free.

Many of Coursera’s 400 courses are offered by some of the most prestigious universities such as; Columbia, Princeton, Harvard and even the Technion.

Just last month Coursera nabbed another stamp of approval with the closure of a $43 million investment round from the World Bank. Piling on the prestige, the American Council on Education (ACE) approved a handful of courses for credit, affording Coursera a boost ahead of Udacity and EdX.

So, just how did Coursera take the online university scene by storm? How come it has the blessing of the top universities and councils around the world? And how can you and I make the most of Coursera?

Coursera is a MOOC (Massive Open Online Courses) that is disrupting academia and heralding a transformation in higher education. I have to admit, MOOC at first sounded to me like street gang code, but the real meaning couldn’t be further from a back alley.

MOOCs are gaining momentum, just when students are facing dwindling options. They are forcing top ranking universities to sit up, shake the dust and budget for free online courses, even though they haven’t worked out a way to monetize them.

Eventually Coursera hopes to make a profit from offering verified certificates. But one of its biggest challenges is the huge drop-out rate of enrollers.

Today there is already a new breed of Coursera junkies who cannot collect certificates but find some courses a great way to step up their training and job seeking opportunities.

Here are some of the tips they offer to make the most out of the courses:

1. The introductory videos don’t necessarily lead on to the course content, best to give it a try before making conclusions

2. Although most courses don’t offer accreditation, to some employees they demonstrate a personal commitment to learning, so it’s important to emphasize the merit

3. Try taking a course with a friend, or even a study group, to get each other motivated

4. If you have a project requiring you to learn a particular topic, you’re going to be able to take better advantage of Coursera and other MOOCs

5. Don’t assume there is consistency between classes; some courses won’t require you to submit anything till the end while others will not pass you if you miss 30% of one week

6. Coursera can provide a structure for producing portfolio items; let’s say you want a job in advertising. It’s hard to just come up with a fake campaign without somebody giving you some constraints and strategy.

7. Learn your limits, don’t enroll in more than one time-demanding course at once, try out the first week and quit if it doesn’t appeal to you

8. One of the most recommended courses is Wharton’s marketing course, which is a part of their MBA program. It focuses on branding strategies, customer centricity and new market entry.

For more, follow the twitter account; @MOOCNewsReviews, and the following Linkedin discussion thread; http://www.linkedin.com/groups/How-many-Coursera-certificates-you-4613607.S.232817708

Check out more marketing and business courses at: www.coursera.org

Debbie Meltzer

Future marketing skills, marketing technology

Thriving with future marketing technology & marketing skills

Let’s say you’ve been time shuttled to 2020, no, let’s bring it even closer – 2015… You’re scanning for inspiring marketing jobs. To your dismay, your social media, strategy and content marketing skills are outdated.  New kids on the block with mobile analytics skills, predictive modeling and crowdsourcing specialties raid the job space, leaving you with one of those; “now wait a minute” moments.

So…what happened? Is marketing dead, as Saatchi & Saatchi Worldwide CEO Kevin Roberts recently declared? (http://www.thedrum.co.uk/news/2012/04/25/marketing-dead-says-saatchi-saatchi-ceo)

Maybe, Mr. Roberts, mass media is dying, maybe social media is erratic, maybe mobile marketing is still in its first-frontier stage, but marketing, if anything, is capturing a bigger role.

Nonetheless, the fusion of marketing and technology, the rise of real time marketing, mobile marketing and analytics are changing the rules.   As a result crowdsourcing specialists, marketing integrators and market data analysts could be incorporated into future job titles.

Still, the fundamental core of marketing has not changed. Value is and will always be about what the buyer is willing to give up in return for something.

Traditionally marketers rolled out the old prediction and analysis planning models and go-to-market execution items to capitalize on value. But in times of volatility, where change is the biggest certainty, these methods are running into extinction.

Today online analytics, content marketing and crowd sourcing are supposed to capitalize on consumers who use search engines and social media in real time to solve their problems and to find desired products and services on their terms.

Mobile marketing techniques such as mobile apps and real time hyper-location are trying to encourage deeper consumer engagement with brands to increase lead generation and conversion.

But here lies the biggest paradox; in an age of ongoing transformation, how can we manage what the customer wants instantly, and simultaneously act wisely in real time? What happens when you only have split seconds to make decisions? Is it really all up to engagement, crowd sourcing and a good set of analytics tools alone?

After all, the sum total of all wisdom and surefire success is not necessarily found in the first three responses in google… and trends analysis is not only about gleaning data from tweet decks.

So, what can help us make better decisions on the spot when push comes to shove. What will help us ride through the storms?

Enter the futurist marketing tool box….

During recent workshops I recently found a warming response in particular to marketing scenario planning and back casting techniques. It seems these futurist tools  (http://en.wikipedia.org/wiki/Futures_techniques) are becoming increasingly relevant today in corporate IT organizations.

Scenario planning is a way of understanding change agents, such as technological developments and buyer behavior patterns, and their impact on an organization’s future.

The Royal Dutch Shell was a corporate pioneer of this approach during the oil crisis. Shell created one simple scenario: What if oil prices dropped dramatically? Shell thought the unthinkable. Then in 1986 when oil prices were cut in half, the company prospered while other companies were struggling.

But marketing scenario planning alone has its limitations – mostly because of the fear of the unthinkable.  Back casting can be an innovative navigation tool for forming successful marketing strategies, fine tuning the user experience and predicting buying patterns and then outlining the actions needed to achieve them.

But like many tools such as; environmental scanning, the Delphi method, scenario planning, back casting and more… they are only as good as the person using it. Poor results are not necessarily the fault of the tool but more the user of the tool.

Still, in future, the more technology shapes marketing and the more volatile the markets, the demand for real time reactions will grow. It’s time to invest in a futurist skills set to plan better in times of growing uncertainty and to engage more intelligently in real time.


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